Virtual communication lets us connect with people across the world in various ways. Videoconferencing tools including chats, calls, and online meetings are all feasible. These tools allow teams to remain connected, exchange information fast and improve collaboration. They also help organizations expand their reach and communicate with a larger audience.
It is important to have a documented and established process for communicating for your team when working remotely. It should cover issues like when and how to schedule meetings, the expected response times, as well as how to escalate urgent concerns.
A structured process will also ensure that everyone is on the same page in regards to timelines, progress on the project, and any other important updates. Meetings create a sense unity that creates positive working conditions.
Virtual Communication: Getting it right
Communication in the online workplace can be a challenge particularly when certain types of communication lack non-verbal signals. For instance, text messages and instant messaging don’t provide a clear understanding of tone and intent. It is easy to miss a subtle hint that comments are sarcastic or to assume that it has a innocent meaning.
Group chats and meetings also lack the opportunity to express hand gestures which is an important aspect of communication. A thumbs up for instance, could be interpreted as approval, or an extended arm can be interpreted as asking questions. It is important to use tools that support a broad range of communication so that employees can select the one that best suits their needs.
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